Question 1

How can I make referrals using Catalyzer?

Accepted Answer

Referrals, our community connection tool, lets navigators connect business owners with community partners. The system sends contact information on your behalf, creating a centralized list of referrals for easy follow-up and reporting.

Question 2

Can I use Catalyzer to track economic data over time?

Accepted Answer

Yes. Catalyzer allows the same data points to be collected from business owners as they progress. By collecting metrics such as FTE and gross revenue over time, you can track the growth and local economic impact of the businesses you support.

Question 3

Can we use Catalyzer to track technical assistance and business coaching?

Accepted Answer

Yes. The Business Advising tool tracks session dates, duration, notes, and more, showing client progress toward business goals. It also creates aggregate reporting for total hours of service, number of clients served, and other crucial metrics.

Question 4

Can program applicants upload documents to Catalyzer?

Accepted Answer

Yes. Catalyzer's data intake tools allow for document uploads, signatures, and a variety of other data entry options.

Question 5

Is Catalyzer easy for a business owner to navigate?

Accepted Answer

Catalyzer is built to give business owners the optimal experience. Without requiring account setup or login, you can collect demographic and business information securely, manage registration for services and programs, and sell tickets for events.

Question 6

How does Catalyzer approach data security?

Accepted Answer

Catalyzer follows rigorous security practices and protocols. Full details are available in the Trust Center at catalyzerapp.com/security.

Question 7

How does Catalyzer integrate with current systems and funder reporting?

Accepted Answer

Catalyzer serves as an entry point where business owners connect with your webinars, services, and partners. Once ready for direct support, they transfer to your internal systems for technical assistance and tracking. The platform integrates with your existing reporting tools.

Question 8

How customizable is Catalyzer for my organization's needs?

Accepted Answer

Catalyzer is highly customizable. Even the most basic subscription includes the ability to fully white-label and customize your hub to match your organization's branding and workflows.

Question 9

Do Catalyzer reports comply with federal reporting requirements?

Accepted Answer

Yes. Catalyzer delivers customized reports that fully comply with federal or state program guidelines, including SSBCI and Build 2 Scale.

Question 10

Will Catalyzer connect to other systems my organization uses?

Accepted Answer

Yes. Catalyzer accommodates most system integration requests and has done so with many customers. Contact the team to discuss your specific integration needs.

Question 11

Is Catalyzer a resource mapping tool?

Accepted Answer

Catalyzer includes a resource compass tool that serves as an ecosystem resource map, but it goes far beyond that. It delivers a complete pipeline of support — from resource discovery to ongoing technical assistance and outcome tracking.

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